I have shown a colleague who uses Outlok 2003 how to ust the Rules Wizard to set a rule to send all emails with the same subject heading to the Junk Mail folder. Today she sent me this message; 'I went through the junk e-mail box yesterday and blocked all the items there – no problem. Today, as I was applying the rules to new junk e-mails, I started getting a box telling me: One or more rules could not ne uploaded to Exchange server and have been deactivated. This could be because some of the parameters are not supported or there is insufficient space to store all of your rules. Once I clicked OK on this message, I was still able to send stuff to the junk box.' What does this mean?

I am being sent zip files and I am not able to open them as a whole file. What can I do?

How do I change access permissions in Microsoft Windows 2003 Server or how can I find out?

How do you save a picture as a JPEG file?

Please can you tell me where to find the UK Online Quality Promise Thanks

Please can you tell me where to find the UK Online Quality Promise Thanks

A user has the following problem. She is using Word 2003 with Windows XP. When she sends a print job to a HP LaserJet P2015d printer that is connected to another PC on the network it prints A5 landscape rather than Af portrait. I have found that it prints okay when I go into Properties - Paper / Quality - Print Task Quick Sets and change the setting from Type new Quick Set name here to Factory defaults. However, my user doesn't want to have to do this every times she wants to print something as A4 portrait. A Test Page prints A4 portrait without having to make the change outlined above. Is there a solution? Other PCs on the network print okay too.

Can I get free file shredding software? At the moment, when we give away PCs that are no longer used, I remove the hard drives for security reasons. Is this absolutely necessary?

We are developing an online directory of VCS organisations and publish the data of those that give us permission to do so on the Internet. If they do not give us permission to publish the data, it is stored with their permission on our internal database only. However, if an organisation wants to be deleted from the internal database (not online record) it removes it from view and marks the record as an inactive record and will not delete it permanently. Does having a retention policy/privacy statement that does not include deleting records and only marking them as inactive files instead meet data protection legislation? We are an infrastructure organisation so the majority of our data is organisational. However, some contacts will be giving us their personal data and home address, as they run a voluntary group from home.

I work in an organisation with trainers, training organisers and training events based around the UK. We are looking to find an on-line document sharing facility which would also have a calendar/diary function. I understand that there are subscriber services and some which are free. Some which have been mentioned to me are Google Groups, Moodle and Groove. We would like protected information, so some kind of password entry, and we anticipate over 50 members. Do you have any wisdom and suggestions? Many thanks.