I work in a fairly large voluntary sector housing advice and campaigning organisation. I am working on raising awareness around the significance of community engagement in order to increase awareness of our services/campaigns amongst excluded communities. We have many projects and advice centres across the country with varying demographic profiles, but we are struggling to establish meaningful engagement with diverse communities within these locations. How do I best support service managers to begin to build relationships and get out more and start making the necessary links required with these communities? Also, how do I shift the emphasis from stated 'intentions' to concrete and deliverable actions that will achieve results?