Not so much a question really,as a thought. A colleague and I were talking about how we might measure the value of a post office in some way that takes into account its wider value to a community (i.e. not just in business terms, but in social terms). For example, the staff at the post office hear things about, say, a villager's health, or some other aspect of a person's life that could usefully be passed on to a neighbour or doctor. I know that this sounds a little bit "snoopy" but this sort of service is provided is is, for obvious reasons, not give a "value" (as far as I know) in terms of the service's wider benefit (because it can't be counted conventionally. We wondered, therefore, if anyone knows of any example of where/how attempts have been made to measure - or at least spot - this type of added value? If it's not available could examples be looked for (and, I bet, found) - perhaps using interviewers to visit a selection of 'at risk' POs - and used as stories/case studies to explain how this type of service is of far greater value than can by measured by conventional (usually financial) means? As I say, just a thought.