Viability of Outreach Solutions

Question

POST OFFICE OUTREACH The 4 different Outreach models being put forward by Post Office Limited are still under trial according to a recent press release 'Post Office Ltd to trial further ways to provide sustainable services 09/04/2008'. Is there any published information about the viability and sustainability of these proposals? I have found a Postwatch survey, but that only looked at customer satisfaction (in a tiny sample). I can not find any study or report that examines how, when, why, where and for how much POL recommends Outreach - either as a 'business as usual' replacement in a pre-existing post office or in a new location. Clearly, unless they are funded and viable, a community that finds itself with one of these may discover that their postal services rely on voluntary labour or cease to exist at all. For all that is published about Network Change, there is scant practical detail on these alternatives. Is there any information? Thank you


Answer

As far as I am aware there is no research in the public domain that looks at the viability of Outreach Services.  Having said that, I am sure that with the current emphasis on prifitability of the Post Office Network there will have been a substantial amount of research undertaken in-house to inform Post Office Ltd's views and recommendations.

In the instances which I am familiar with, where Outreach Solutions have been proposed, there has been research undertaken by Post Office Ltd which has led to a proposal which is suitable for the local area.  I am not yet aware of any Outreach Solutions proposed as part of the Network Change Programme which rely on, or even utilise, volunteer labour.  The new proposals for Outreach appear to be focussed much more on crreating satelite systems of delivery and in doing so helping to sustain a nother local branch. 


This item is part of Rural Service Support in partnership with CRC

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Suzanne has worked for Rural Community Council of Essex for over 7 years.  Her current role includes management of the Essex Rural Partnership, and since March she has led a  working group of this Partnership that has been looking at the issue of Post Office closures.  Earlier this year Suzanne was elected to the East of England Rural Forum.