Do we own this software?

Answered 20 Nov 2008 by c.cattell
If a website company develops bespoke software for a company and the terms and conditions state that the copyright is granted on full payment (which has been made), can they then say we don't own the software? We have been told that we now have to pay an annual service charge in order to use the software we commissioned them to design for us. They have said we can't 'transfer' the hosting to another company.

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Charlie Cattell is a specialist in legal and governance matters relating to social enterprises, charities and voluntary organisations, assisting a wide range of groups with legal structures, organisational management, and regulatory issues.