How do we engage our users for meaningful service development?

Answered 22 Feb 2008 by e.gray-king
I work in a fairly large voluntary sector housing advice and campaigning organisation. I am working on raising awareness around the significance of community engagement in order to increase awareness of our services/campaigns amongst excluded communities. We have many projects and advice centres across the country with varying demographic profiles, but we are struggling to establish meaningful engagement with diverse communities within these locations. How do I best support service managers to begin to build relationships and get out more and start making the necessary links required with these communities? Also, how do I shift the emphasis from stated 'intentions' to concrete and deliverable actions that will achieve results?

To view the full item you must:

Login

with your Networks Online username and password.

If you are not a subscriber, register your interest in Experts Online.
TAGS:


Please note that Experts Online is designed to provide guidance in good faith at the stated date, but without accepting liability. In individual circumstances it may be necessary to seek professional advice.
EOL logo
Experts Online - a service of Networks Online
This attribution must not be removed.
© Networks Online 2008

Expert profile

e.gray-king's picture

Mini biog

Elizabeth is a strategist to the marrow, taking this to project planning, organisational development, visioning, management, participation, fundraising and more. She has worked with 100s of organistions at key developmental changes and relishes the complicted conundrums of people and structures.