What can you tell us about Service Level Agreements (SLAs) between the voluntary and public sector

We are a charitable family centre based in Northern Ireland. As part of our services, we deliver nurturing programmes and domestic violence reduction courses.

Most of our referalls come through Social Services and our current funders (DSD for Nurturing and Big lottery for DV work) are encouraging us to seek Service Level Agreements with Social Services to fund future delivery.

Are there any examples available of other community-based groups who have undertaken similar SLA's or any advice/guidance on the process.



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SLA simple.doc39 KB
SLA Example 2.doc58 KB


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David Head MBA is an experienced manager with knowledge of both the commercial and voluntary sectors. Over 20 years managing teams of various sizes has given him plenty of practical experience to back up his study of employment law and management theory.